### Will my edits change the data for other stores?
No. Your edits are **your changes** and apply to your store only. See [Your changes and the shared catalogue](/hc/pim/articles/en-own-changes).

### A supplier updated its data — will my texts disappear?
No. Your changes stay. Fields you haven't changed get the latest data.

### Can machine translation overwrite my text?
No. Machine translation never overwrites text written by a person or a supplier.

### Why are SKU, EAN and other basic data greyed out (with a lock)?
Basic data and images are maintained by the shared catalogue's maintainer (EcomCart) because they're shared by everyone — they're read-only for you. If something is wrong, contact support. You can change the image selection and order on the **Your changes** page.

### How do I add a new supplier?
Contact support — suppliers are connected by EcomCart. See [Suppliers and imports](/hc/pim/articles/en-suppliers-imports).

### How do I add a colleague?
**Settings → Users → Add user** (needs the Owner role). See [Users and roles](/hc/pim/articles/en-users-roles).

### Why isn't a product "ready"?
It's missing a name, description or image in some language. See [Store readiness](/hc/pim/articles/en-readiness).

### Why can't I publish a product?
The product's workflow state must be **Approved**, the store must be active, and you need the Administrator or Owner role. See [Publishing a single product](/hc/pim/articles/en-publish-product).

### How much does translation cost?
It depends on the engine and the volume. A translation list shows the approximate price before you run it; actual costs are under **Translations → Costs**. Translations from translation memory and the vocabulary are free.

### Can I export products to an Excel file?
PIM data goes to other systems through the **API** and **store connections**. If you need to get data out, contact support — we'll help with the API.

### How do I change the PIM language?
In the top bar click the language code and choose a language. See [Interface language](/hc/pim/articles/en-interface).