Open **Products → Suppliers**. The list shows the **suppliers linked to your store**.

## Supplier card

Click **View**. You'll see:

- code, description, website, country and currency;
- whether the supplier is **active** and the data format;
- the time of the **last import**;
- how many products from this supplier are in the shared catalogue;
- image statistics (how many images are still waiting to download);
- **Recent runs** — each import's start, finish, rows and errors.

## Who manages imports

Imports, access credentials and field mapping are managed by **EcomCart**. That's why there are no buttons here to run an import or change settings.

Imports usually run automatically on a schedule (for example nightly or several times a day).

## Connecting a new supplier

Write to us in the chat and include:

1. the supplier's name and contact person;
2. how the supplier provides data — **XML, CSV, Excel, JSON or an API** link;
3. access credentials if needed (**don't send passwords in plain text in the chat** — we'll offer a secure way);
4. whether new products should be added to your assortment **automatically**.

Once connected, the supplier appears in this list.

## If an import doesn't update data

- Check **Recent runs** on the card — is the last run today and are there errors?
- Some fields aren't overwritten: if a person changed a field or it's locked, supplier data **doesn't overwrite** it. See [Data provenance](/hc/pim/articles/en-provenance).
- If an error keeps coming back, contact support.