## Chat in PIM

There's a **chat button** in the bottom right corner of PIM. Click it and write your question — it goes straight to the EcomCart support team. We can see which user and company is writing, so you don't need to explain who you are.

If we're not online, we'll reply as soon as we are — you'll see the answer in the chat.

## To help us help you faster, include

- the **page address** or section where the problem happened;
- the **SKU** or product name;
- what you did and what you expected;
- the **error text** or a screenshot.

## What not to send in the chat

**Don't send passwords or API keys in plain text.** If we need access credentials (for connecting a supplier, say), we'll offer a secure way.