I can't sign in
- Check that you're using the right email or username.
- Click Forgot your password? and set a new password.
- If the email doesn't arrive — check your spam folder.
- If you see that the company is suspended, contact support.
A button or section is missing
Usually the reason is your role. For example, a Viewer can't edit, an Editor can't publish, and only the Owner sees the Users and API keys tabs. Ask your company's owner to change your role. See Users and roles.
I can't edit SKU, EAN or status
Basic data (SKU, EAN/GTIN, MPN, status, type, manufacturer, product type) belongs to the shared catalogue and is read-only for you. If something is wrong, contact support. See Editing a product.
Translation doesn't work
- No translation engine connected — your company has no engine connected yet. Contact support.
- Monthly limit reached — the limit is used up until next month. See Translation costs.
- A translation job in the Error state — try again; if it repeats, send us the job time and language.
Publishing ends with an error
Open Stores → Queue, read the error text and look at Sent content. Common causes: the store's API key was changed, the store can't be reached, or the store is disabled. Fix it and click Retry. See The publishing queue.
An import hasn't updated the data
Look at Recent runs on the supplier card. If there's no run today or there are errors, contact support. See Suppliers and imports.
The page looks odd or doesn't work
- Reload the page (⌘R / Ctrl+R or F5).
- Try another browser or a private window.
- If that doesn't help — take a screenshot and send it to us in the chat along with the page address.