Chat in PIM
There's a chat button in the bottom right corner of PIM. Click it and write your question — it goes straight to the EcomCart support team. We can see which user and company is writing, so you don't need to explain who you are.
If we're not online, we'll reply as soon as we are — you'll see the answer in the chat.
To help us help you faster, include
- the page address or section where the problem happened;
- the SKU or product name;
- what you did and what you expected;
- the error text or a screenshot.
What not to send in the chat
Don't send passwords or API keys in plain text. If we need access credentials (for connecting a supplier, say), we'll offer a secure way.