Open Products → Suppliers. The list shows the suppliers linked to your store.
Supplier card
Click View. You'll see:
- code, description, website, country and currency;
- whether the supplier is active and the data format;
- the time of the last import;
- how many products from this supplier are in the shared catalogue;
- image statistics (how many images are still waiting to download);
- Recent runs — each import's start, finish, rows and errors.
Who manages imports
Imports, access credentials and field mapping are managed by EcomCart. That's why there are no buttons here to run an import or change settings.
Imports usually run automatically on a schedule (for example nightly or several times a day).
Connecting a new supplier
Write to us in the chat and include:
- the supplier's name and contact person;
- how the supplier provides data — XML, CSV, Excel, JSON or an API link;
- access credentials if needed (don't send passwords in plain text in the chat — we'll offer a secure way);
- whether new products should be added to your assortment automatically.
Once connected, the supplier appears in this list.
If an import doesn't update data
- Check Recent runs on the card — is the last run today and are there errors?
- Some fields aren't overwritten: if a person changed a field or it's locked, supplier data doesn't overwrite it. See Data provenance.
- If an error keeps coming back, contact support.