Will my edits change the data for other stores?
No. Your edits are your changes and apply to your store only. See Your changes and the shared catalogue.
A supplier updated its data — will my texts disappear?
No. Your changes stay. Fields you haven't changed get the latest data.
Can machine translation overwrite my text?
No. Machine translation never overwrites text written by a person or a supplier.
Why are SKU, EAN and other basic data greyed out (with a lock)?
Basic data and images are maintained by the shared catalogue's maintainer (EcomCart) because they're shared by everyone — they're read-only for you. If something is wrong, contact support. You can change the image selection and order on the Your changes page.
How do I add a new supplier?
Contact support — suppliers are connected by EcomCart. See Suppliers and imports.
How do I add a colleague?
Settings → Users → Add user (needs the Owner role). See Users and roles.
Why isn't a product "ready"?
It's missing a name, description or image in some language. See Store readiness.
Why can't I publish a product?
The product's workflow state must be Approved, the store must be active, and you need the Administrator or Owner role. See Publishing a single product.
How much does translation cost?
It depends on the engine and the volume. A translation list shows the approximate price before you run it; actual costs are under Translations → Costs. Translations from translation memory and the vocabulary are free.
Can I export products to an Excel file?
PIM data goes to other systems through the API and store connections. If you need to get data out, contact support — we'll help with the API.
How do I change the PIM language?
In the top bar click the language code and choose a language. See Interface language.