Suppliers and imports
By Atbalsts
By Atbalsts
Linked suppliers, imports and where data comes from
Suppliers and imports
Open Products → Suppliers. The list shows the suppliers linked to your store. Supplier card Click View. You'll see: - code, description, website, country and currency; - whether the supplier is active and the data format; - the time of the last import; - how many products from this supplier are in the shared catalogue; - image statistics (how many images are still waiting to download); - Recent runs — each import's start, finish, rows and errors. Who manages imports Imports, access credentials and field mapping are managed by EcomCart. That's why there are no buttons here to run an import or change settings. Imports usually run automatically on a schedule (for example nightly or several times a day). Connecting a new supplier Write to us in the chat and include: 1. the supplier's name and contact person; 2. how the supplier provides data — XML, CSV, Excel, JSON or an API link; 3. access credentials if needed (don't send passwords in plain text in the chat — we'll offer a secure way); 4. whether new products should be added to your assortment automatically. Once connected, the supplier appears in this list. If an import doesn't update data - Check Recent runs on the card — is the last run today and are there errors? - Some fields aren't overwritten: if a person changed a field or it's locked, supplier data doesn't overwrite it. See Data provenance. - If an error keeps coming back, contact support.
Data provenance — which supplier the data comes from
When several suppliers offer a product, PIM picks one value per field. On the product card open the Suppliers tab (the Suppliers and provenance page). What the page shows - for each field — which supplier's value is used; - each supplier's version (exactly what they sent); - properties the supplier sent that the system doesn't recognise yet. You see your own (linked) suppliers by name; the others are shown as Another supplier. Filters: Locked only and Only with several sources. How PIM picks a value 1. Fields changed by a person or locked are never overwritten. 2. For other fields the supplier with the highest priority wins. Supplier priority and field locks are managed by EcomCart. If you think the wrong supplier wins, contact support with the product's SKU and the field. Your changes are separate from this choice — they're always used in your store, however supplier data changes.